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WhatsApp and chatbot automation that answers customers when you cannot

Automated conversations that answer, qualify, and book on WhatsApp and your website, handing over to a human the moment the question stops being routine.

Scope an automation
A WhatsApp chat with quick-reply buttons open on a phone, next to the chatbot flow that drives it on a laptop

Starting at ₹25,000 setup · plus taxes as applicable

What’s included

  • WhatsApp Business Platform setup: number, display name approval, provider account, and templates written to pass review the first time.
  • Conversation design built from the questions your customers actually ask, taken from your inbox and call log rather than invented.
  • Website chat for visitors who are not on WhatsApp, running the same logic so the answers do not contradict each other.
  • Lead qualification that asks the few questions worth asking and routes the result to whoever needs it.
  • Booking and payment links handled inside the conversation instead of bouncing the customer to a form.
  • Human handover with full context, triggered by the customer asking or by the bot hitting the edge of what it should answer.
  • Integrations with CRM, calendars, order systems, and internal notifications where an API exists.
  • Reporting on volume, resolution, drop-off, and the questions the bot could not answer, which is the list that drives the next round of improvements.

How the work runs

  1. We read your actual inbox and call notes to find what gets asked repeatedly. That list is the build brief.
  2. Flow design and a written scope of what the bot will and will not attempt.
  3. Build, with the platform setup and approvals handled as part of it.
  4. Testing against real questions, including the awkward ones, before it goes anywhere near a customer.
  5. Launch, then a review cycle on the unanswered-question log.

Where this sits

This is a delivery of our custom software and AI practice, scoped as a standalone service because most businesses want the automation without commissioning a product. If you are weighing what an AI build costs generally, see how much it costs to build an AI chatbot.

Pricing approach

Quoted as a build fee plus an optional monthly management retainer, scoped to the number of flows, the integrations, and whether an AI layer is needed. Get a quote on request. The number on it is the number you pay. Taxes appear on the quote itself and are never added afterwards. All prices are plus taxes as applicable. Meta’s WhatsApp conversation charges are billed to you directly by your provider account, and we tell you the expected volume before you commit.

A chatbot flow diagram beside live stats for conversations, response time and qualified leads

How it looks in practice

Work you can point to

Every engagement is scoped to how your business actually runs, and the same people stay on it from the first call through launch and after.

Frequently asked questions

What can a chatbot actually handle?
Reliably, it handles the repetitive layer. Opening hours, pricing ranges, order and booking status, appointment scheduling, document collection, and first-line qualification before a lead reaches a person. What it should not handle is anything where being wrong is expensive, which is why we build a clear handover point rather than letting it improvise.
Is this a scripted bot or an AI one?
Both have their place and most good builds use both. Scripted flows are predictable and cheap to run, so they carry the common paths. An AI layer handles the phrasing customers actually use and the questions nobody anticipated. We scope which parts need which, rather than selling the expensive option by default.
What does WhatsApp automation cost to run?
There are two costs. Our build and management fee, and Meta's own conversation charges, which are billed on WhatsApp Business Platform rates and vary by country and conversation category. Meta bills that to you directly through your provider account. We tell you the expected monthly volume and what it comes to before you commit.
Do I need the WhatsApp Business API?
For anything automated at volume, yes. The free WhatsApp Business app is fine for a single person replying by hand, but it cannot support proper automation, multiple agents, or integration with your other systems. We handle the Business Platform setup, including the number and the display name approval.
Will it connect to my existing systems?
Yes, where there is something to connect to. Bookings, CRM, payment links, order status, and internal notification channels are the usual ones. Where a system has no API, we say so upfront rather than quoting for an integration that cannot be built.
What about customer data and privacy?
Conversation data is customer data and is treated as such. We keep what the flow actually needs, set retention deliberately rather than by accident, and avoid sending personal details to third-party services that do not need them. The wider issues are covered in AI agent security and data privacy.
How long does a build take?
A focused WhatsApp flow or website bot covering the common questions is a short build. Anything with live system integration, multiple languages, or payment handling takes longer, and we give a specific timeline once the scope is clear rather than a stock answer.

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